AI that understands your business before it automates it.

Effective Date: 8th July 2026

Last Updated: 8th July 2026

Welcome to Terminus Labs. These Terms of Service govern your access to and use of our website, content, forms, demos, consultation requests, product information, and any related online services made available through this website.

By accessing or using this website, submitting an enquiry, booking a consultation, requesting a demo, or engaging with Terminus Labs, you agree to these Terms. If you do not agree, please do not use this website.

1. About Terminus Labs

Terminus Labs provides AI consulting, enterprise automation, AI middleware, workflow intelligence, data integration, knowledge graph systems, agentic AI infrastructure, and related technology services for businesses.

Information provided on this website is for general business and informational purposes only. Any specific engagement, proof of concept, pilot, implementation, software deployment, or consulting assignment will be governed by a separate proposal, statement of work, master services agreement, non-disclosure agreement, or other written contract signed between Terminus Labs and the client.

2. Use of the Website

You agree to use this website only for lawful, legitimate, and business-related purposes. You must not:

Misuse, damage, disrupt, overload, or interfere with the website or its security.

Attempt to gain unauthorized access to any systems, servers, databases, accounts, or confidential information.

Scrape, copy, crawl, harvest, or extract website content without prior written permission.

Upload or submit malicious code, viruses, spam, misleading information, or unlawful material.

Misrepresent your identity, company, authority, or relationship with another person or organization.

Use this website for any activity that violates applicable laws, regulations, third-party rights, or these Terms.

Terminus Labs reserves the right to restrict, suspend, or block access to the website if we believe there has been misuse, unauthorized activity, or a violation of these Terms.

3. Website Content

All content on this website, including text, graphics, brand names, logos, designs, product descriptions, case studies, frameworks, workflows, diagrams, software concepts, technical explanations, and marketing material, is owned by or licensed to Terminus Labs unless otherwise stated.

You may view and use the website content for internal evaluation and informational purposes only. You may not copy, reproduce, modify, distribute, publish, sell, license, reverse engineer, or commercially exploit any website content without prior written consent from Terminus Labs.

Nothing on this website grants you ownership of or rights in Terminus Labs’ intellectual property, software, models, algorithms, processes, methodologies, trade secrets, designs, or brand assets.

4. AI, Automation, and Technology Disclaimer

Terminus Labs may describe or provide access to AI systems, automation workflows, enterprise intelligence tools, AI agents, data-processing pipelines, knowledge graphs, analytics engines, or related technologies.

AI-generated outputs, automation recommendations, analytics, classifications, predictions, workflow suggestions, and system-generated insights may be probabilistic, incomplete, inaccurate, delayed, or dependent on the quality of data provided. You are responsible for reviewing, validating, and approving any output before relying on it for business, financial, operational, legal, regulatory, HR, medical, or other significant decisions.

Unless expressly agreed in a separate written contract, Terminus Labs does not guarantee:

A specific business outcome, revenue increase, cost reduction, conversion rate, productivity gain, or ROI.

That AI outputs will be error-free, unbiased, complete, or suitable for every use case.

That automation will replace the need for human review, supervision, or approval.

That integrations with third-party tools, CRMs, ERPs, banking systems, communication platforms, or internal databases will always remain available or uninterrupted.

Clients must maintain appropriate human oversight, internal approvals, audit trails, and compliance checks when using AI or automation in sensitive business processes.

5. Enquiries, Demos, and Consultations

When you submit a form, book a meeting, request a demo, or contact Terminus Labs, you agree to provide accurate and complete information.

Submission of an enquiry does not create a client relationship, partnership, employment relationship, agency relationship, or obligation for Terminus Labs to provide services. Terminus Labs may accept, reject, respond to, or decline enquiries at its discretion.

Any estimates, proposals, timelines, pricing, deliverables, or technical recommendations shared before a signed agreement are non-binding unless expressly stated otherwise in writing.

6. Client Data and Confidential Information

You should not submit confidential, sensitive, regulated, proprietary, financial, personal, or business-critical data through this website unless Terminus Labs has specifically authorized such submission through a secure channel.

If you share business information with Terminus Labs through this website or during early discussions, we may use it to evaluate your requirements, respond to your enquiry, prepare proposals, conduct discovery, or assess possible engagement scope.

Confidential information shared during formal client engagements will be governed by the relevant non-disclosure agreement, service agreement, statement of work, or other signed contract.

7. Data Protection and Privacy

Use of this website may involve the collection and processing of limited information such as your name, company name, email address, phone number, enquiry details, website usage data, and other information you choose to provide.

Terminus Labs will handle personal data in accordance with applicable data protection laws and its Privacy Policy. The Privacy Policy should be read together with these Terms.

By using the website or submitting information, you consent to Terminus Labs using your information for purposes such as:

Responding to enquiries.

Scheduling consultations or demos.

Understanding business requirements.

Sending relevant business communications.

Improving website performance, services, and user experience.

Maintaining security, records, compliance, and internal operations.

You are responsible for ensuring that any information you submit is accurate and that you have the necessary authority, consent, or legal basis to share it.

8. Third-Party Services and Links

The website may contain links to third-party websites, tools, platforms, APIs, integrations, content, or services. These third-party services are not controlled by Terminus Labs.

Terminus Labs is not responsible for the availability, accuracy, policies, security, content, performance, or practices of any third-party website or service. Your use of third-party services is governed by their respective terms and policies.

Mention of third-party tools, platforms, companies, or technologies does not imply endorsement, partnership, certification, or guarantee unless expressly stated.

9. Security

Terminus Labs may implement reasonable technical and organizational measures to protect the website and information submitted through it. However, no website, system, network, transmission, or storage method is completely secure.

You acknowledge that you use the website at your own risk. You are responsible for maintaining the security of your devices, networks, browsers, accounts, and any credentials used to communicate with Terminus Labs.

If you become aware of any suspected security issue, unauthorized access, vulnerability, or misuse relating to Terminus Labs’ website or systems, please notify us promptly at Admin@terminuslabs.info.

10. No Professional Advice

Content on this website is provided for general informational and business purposes only. It does not constitute legal, financial, tax, investment, regulatory, medical, cybersecurity, or professional advice.

You should obtain independent professional advice before making decisions based on any information, AI output, automation recommendation, case study, estimate, or material available on this website.

11. Intellectual Property of Client Materials

Unless otherwise agreed in writing, any materials, data, documents, brand assets, business information, process maps, system access, or other inputs provided by a client remain the property of the client or its licensors.

However, Terminus Labs retains ownership of its pre-existing intellectual property, including its software, frameworks, tools, models, templates, methodologies, algorithms, know-how, architecture, workflows, documentation, internal processes, and reusable components.

Any ownership, licensing, usage rights, data rights, or deliverable rights for paid projects will be defined in the applicable written agreement between Terminus Labs and the client.

12. Testimonials, Case Studies, and Publicity

Terminus Labs may publish general descriptions of its services, capabilities, results, or client work. Client names, logos, confidential project details, private data, or specific results will only be used publicly where permitted by the client or applicable agreement.

Any case studies, examples, or results shown on the website are illustrative and do not guarantee similar outcomes for every client.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Terminus Labs, its founders, employees, contractors, advisors, partners, and affiliates shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, revenue, business opportunity, goodwill, data, or system availability arising from or related to your use of this website.

The website and its content are provided on an “as is” and “as available” basis. Terminus Labs makes no warranties that the website will be uninterrupted, error-free, secure, accurate, complete, or free from harmful components.

Where liability cannot be excluded under applicable law, Terminus Labs’ total liability shall be limited to the amount paid by you directly to Terminus Labs for the specific website-related service giving rise to the claim, or INR 10,000, whichever is lower.

14. Indemnity

You agree to indemnify and hold harmless Terminus Labs, its founders, employees, contractors, advisors, partners, and affiliates from and against any claims, losses, damages, liabilities, costs, and expenses arising from:

Your misuse of the website.

Your violation of these Terms.

Your violation of applicable law or third-party rights.

Information, data, or material submitted by you.

Unauthorized use of Terminus Labs’ intellectual property, systems, or content.

15. Changes to the Website and Terms

Terminus Labs may update, modify, suspend, discontinue, or remove any part of the website at any time without prior notice.

We may also update these Terms from time to time. The updated version will be posted on this page with a revised “Last Updated” date. Continued use of the website after changes are posted means you accept the updated Terms.

16. Termination of Access

Terminus Labs may restrict, suspend, or terminate your access to the website at any time if we believe you have violated these Terms, misused the website, created legal or security risk, or engaged in unauthorized conduct.

17. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, any disputes arising out of or relating to these Terms, the website, or your use of the website shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra, India.

18. Contact Us

For questions about these Terms, please contact:

Terminus LabsEmail: Admin@terminuslabs.infoAddress: 005, Town Centre 2, Opp Time Square, Marol, Andheri east, Mumbai, India, 400059

Effective Date: 8th July 2026Last Updated: 8th July 2026

This Privacy Policy explains how Terminus Labs collects, uses, stores, shares, and protects personal data when you visit our website, submit an enquiry, request a demo, communicate with us, or engage with our AI consulting, automation, middleware, data integration, knowledge graph, enterprise intelligence, and related technology services.

By using our website or submitting information to Terminus Labs, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the website or submit your information.

1. About Terminus Labs

Terminus Labs provides AI consulting, enterprise automation, AI middleware, data integration, workflow intelligence, knowledge graph systems, AI agent infrastructure, analytics, and related technology services for businesses.

For the purposes of this Privacy Policy, “Terminus Labs,” “we,” “us,” and “our” refer to Terminus Labs and its authorized representatives.

2. Scope of this Privacy Policy

This Privacy Policy applies to:

Visitors to the Terminus Labs website.

Individuals who submit enquiry forms, demo requests, contact forms, or consultation requests.

Representatives of clients, prospective clients, vendors, partners, contractors, and business contacts.

Individuals who communicate with us through email, phone, messaging platforms, meetings, or other business channels.

Personal data processed through our website and business development activities.

Where Terminus Labs processes data on behalf of a client as part of a formal project, pilot, implementation, or consulting engagement, the processing of such data will also be governed by the relevant agreement, proposal, statement of work, data processing terms, non-disclosure agreement, or other written contract between Terminus Labs and the client.

3. Information We Collect

We may collect the following categories of information.

A. Information You Provide Directly

When you contact us, submit a form, request a demo, book a consultation, or communicate with us, we may collect:

Name

Company name

Job title or role

Email address

Phone number

Business address

Enquiry details

Project requirements

Meeting notes or communication history

Information shared during discovery calls, demos, or consultations

Any documents, files, or materials you voluntarily provide

B. Website and Technical Information

When you visit our website, we may collect limited technical and usage information, such as:

IP address

Browser type

Device type

Operating system

Pages visited

Date and time of visit

Referring website or source

Approximate location based on IP address

Website interaction data

Cookies or similar tracking information

C. Client and Project-Related Information

During a formal engagement, clients may provide business data, operational data, workflow data, documents, databases, system exports, process information, CRM data, ERP data, analytics data, communication records, or other information required for the project.

Depending on the project, such data may include personal data relating to the client’s employees, customers, vendors, contractors, or users. In such cases, Terminus Labs will process the data only as permitted under the applicable contract and client instructions.

D. AI and Automation-Related Data

When we build, test, deploy, or support AI systems, automation workflows, enterprise knowledge graphs, AI agents, analytics engines, or middleware systems, we may process data required to:

Understand business workflows.

Integrate with approved systems.

Generate insights, summaries, classifications, or recommendations.

Automate repetitive tasks.

Validate system outputs.

Improve project-specific performance.

Debug, monitor, secure, and maintain deployed systems.

Unless expressly agreed in writing, Terminus Labs does not use confidential client data or client-provided personal data to train general-purpose AI models.

4. How We Use Information

We may use collected information for the following purposes:

Responding to enquiries, demo requests, and consultation requests.

Understanding business requirements.

Preparing proposals, estimates, technical scopes, and statements of work.

Providing AI consulting, automation, integration, analytics, and technology services.

Designing, testing, deploying, monitoring, and improving client-specific solutions.

Communicating with clients, prospects, vendors, and partners.

Scheduling meetings and managing business relationships.

Providing customer support and project updates.

Maintaining records of communications and engagements.

Improving our website, services, products, workflows, and user experience.

Protecting our website, systems, data, and users from fraud, misuse, cyber threats, unauthorized access, or unlawful activity.

Complying with legal, contractual, tax, audit, regulatory, and security obligations.

Enforcing our Terms of Service, contracts, and other agreements.

5. Legal Basis for Processing

We process personal data only where we have a lawful basis to do so under applicable law. Depending on the context, this may include:

Your consent.

Performance of a contract or pre-contractual steps.

Compliance with legal obligations.

Legitimate business purposes.

Client instructions under a formal engagement.

Security, fraud prevention, and protection of rights.

Any other lawful ground permitted under applicable data protection laws.

Where consent is required, you may withdraw consent by contacting us. Withdrawal of consent may affect our ability to provide certain services, respond to enquiries, or continue specific processing activities.

6. Client Data and Confidentiality

Client data is treated as confidential unless otherwise agreed in writing.

We use client-provided data only for the purpose of delivering the agreed services, such as consulting, analysis, integration, automation, AI workflow development, knowledge graph construction, reporting, system testing, support, or maintenance.

We do not sell client data.

We do not publicly disclose client data, project data, confidential business information, system details, internal workflows, private documents, or sensitive operational information unless authorized by the client or required by law.

Client data handling, ownership, access, retention, deletion, and security may be further governed by the relevant agreement between Terminus Labs and the client.

7. AI Output and Data Use

AI systems may generate outputs based on data, prompts, workflows, integrations, or documents made available to them. These outputs may include summaries, recommendations, classifications, workflow suggestions, reports, predictions, or automated actions.

Where AI systems are used in client environments:

Clients remain responsible for reviewing and approving outputs before relying on them.

Sensitive workflows should include appropriate human oversight.

Access controls should be configured based on user roles and permissions.

AI agents should only operate within approved scopes.

High-impact decisions should not be made solely on the basis of automated outputs unless legally and contractually permitted.

Terminus Labs may use anonymized, aggregated, or non-identifiable information to improve internal processes, product design, system reliability, security, and service quality, provided such use does not identify a client, individual, or confidential business information.

8. Cookies and Tracking Technologies

Our website may use cookies, analytics tools, pixels, tags, or similar technologies to understand website traffic, improve functionality, measure performance, and enhance user experience.

Cookies may help us understand:

Which pages are visited.

How users interact with the website.

Which marketing or referral sources lead users to the website.

Whether the website is functioning properly.

You may control or disable cookies through your browser settings. However, disabling cookies may affect certain website features or functionality.

9. Sharing of Information

We may share information with:

Authorized employees, founders, consultants, contractors, and team members of Terminus Labs.

Technology providers, hosting providers, cloud infrastructure providers, analytics tools, communication platforms, CRM systems, email providers, and other service providers.

Legal, financial, tax, compliance, cybersecurity, or professional advisors.

Clients, where information relates to a client project and disclosure is necessary for delivery.

Government authorities, regulators, law enforcement, courts, or other parties where required by law.

Successors or potential successors in the event of merger, restructuring, acquisition, financing, sale of assets, or business transfer.

We require service providers and contractors to handle personal data responsibly and use it only for the purposes for which it is shared.

10. Data Security

We aim to use reasonable technical, organizational, and administrative measures to protect information from unauthorized access, misuse, loss, alteration, disclosure, or destruction.

These measures may include, where appropriate:

Access controls

Password protection

Encryption

Secure storage

Role-based permissions

Confidentiality obligations

Limited access to client data

Audit logs

Secure development practices

Monitoring and incident response processes

Vendor security checks

However, no method of transmission, storage, hosting, or processing is completely secure. We cannot guarantee absolute security of any information submitted to us or processed through our systems.

If you believe that any data shared with Terminus Labs has been compromised or accessed without authorization, please contact us immediately at Admin@terminuslabs.info.

11. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law, contract, tax, audit, security, dispute resolution, or legitimate business needs.

Retention periods may depend on:

The type of data.

The purpose for which it was collected.

Legal or contractual obligations.

Client instructions.

Ongoing business relationship.

Security, audit, or compliance requirements.

Whether deletion has been requested and is legally permissible.

Client project data may be retained, returned, deleted, or archived according to the relevant agreement with the client.

12. International Data Transfers

Some of our service providers, tools, cloud systems, or technology partners may process or store information outside India or outside your country of residence.

Where information is transferred internationally, we will take reasonable steps to ensure that such transfers comply with applicable law and that appropriate safeguards are used where required.

Client data transfer restrictions, localization requirements, or storage requirements may be separately defined in the applicable client agreement.

13. Your Rights

Subject to applicable law, you may have rights in relation to your personal data, including the right to:

Access your personal data.

Correct inaccurate or incomplete personal data.

Withdraw consent where processing is based on consent.

Request deletion of personal data.

Ask about how your personal data is processed.

Raise a grievance regarding data processing.

Nominate another individual to exercise rights on your behalf, where applicable under law.

To exercise these rights, please contact us at Admin@terminuslabs.info.

We may need to verify your identity before processing your request. We may also refuse or limit requests where permitted by law, including where retention is required for legal, contractual, security, tax, audit, or legitimate business purposes.

14. Marketing Communications

We may send business-related communications, service updates, newsletters, event information, case studies, or relevant marketing messages to business contacts who have interacted with Terminus Labs.

You may opt out of marketing communications at any time by using the unsubscribe option, if available, or by contacting us at Admin@terminuslabs.info.

Even if you opt out of marketing communications, we may still send necessary service, legal, security, transactional, or project-related communications.

15. Children’s Privacy

Our website and services are intended for business users and are not directed at children.

We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without appropriate consent or legal basis, we will take reasonable steps to delete such information.

16. Third-Party Links and Services

Our website may contain links to third-party websites, tools, platforms, applications, or services. We are not responsible for the privacy practices, security, content, or policies of third-party services.

Your use of third-party websites or services is governed by their respective privacy policies and terms.

17. Public Content, Testimonials, and Case Studies

We may publish testimonials, case studies, client results, project descriptions, or logos only where permitted by the relevant client, agreement, or applicable law.

We will not intentionally disclose confidential client data, personal data, proprietary business information, or sensitive operational details in public materials without appropriate authorization.

18. Data Breach and Incident Response

If we become aware of a data breach or security incident affecting personal data, we will take reasonable steps to investigate, contain, mitigate, and address the incident.

Where legally required, we may notify affected parties, clients, regulators, authorities, or other relevant stakeholders.

Client-specific incident obligations may be governed by the applicable agreement between Terminus Labs and the client.

19. Grievance and Contact Details

For privacy-related questions, requests, complaints, or grievances, please contact:

Privacy Contact / Grievance OfficerName: Jessica BadlaniEmail: Admin@terminuslabs.infoAddress: 005, Town Centre 2, Andheri kurla road, Marol, Andheri east, Mumbai, 400059Company: Terminus Labs

We will respond to valid privacy requests and grievances within a reasonable time and in accordance with applicable law.

20. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, technology, business practices, or data handling processes.

The updated version will be posted on this page with a revised “Last Updated” date. Continued use of the website after updates means you acknowledge the revised Privacy Policy.

21. Contact Us

For any questions about this Privacy Policy or our data practices, please contact:

Terminus LabsEmail: Admin@terminuslabs.infoAddress: 005, Town Centre 2, Andheri kurla road, Marol, Andheri east, Mumbai, 400059